Help Center

RemoteShield runs silently in the background as a Windows service. It starts automatically when your computer turns on and watches for any remote access software trying to run.

The moment a blocked application starts — like AnyDesk, TeamViewer, or any of the 255+ tools in our database — RemoteShield terminates it immediately. No popup to click, no decision to make. The scammer never gets a connection.

The threat database updates automatically every 12 hours, so new threats are blocked without you having to do anything. You don't need to update the app manually.

When RemoteShield blocks a remote access tool, you'll see a notification near the system tray (bottom-right of your screen). The notification tells you which program was blocked and when.

You can view your full blocking history in the app by clicking HISTORY in the bottom navigation bar. This shows every threat that was stopped, with the date, time, and program name.

If you didn't expect anything to be blocked, that's a good sign — it means RemoteShield caught something before it could cause harm. If a scammer was on the phone with you at the time, hang up immediately.

If you think someone is currently controlling your computer, press the EMERGENCY STOP button on the home screen. This immediately kills all running remote access tools and any suspicious network connections.

You can also press Ctrl + Alt + Shift + P at any time — even if RemoteShield isn't visible on screen. This keyboard shortcut triggers the same emergency stop.

If your IT support person uses a remote access tool like Quick Assist or TeamViewer to help you, they may need to add it to RemoteShield's whitelist. This allows that specific tool to run while keeping everything else blocked.

Important: Only your IT support person should make this change — ideally in person or during a scheduled appointment you initiated. Never whitelist a program because someone on the phone asks you to. That's exactly what scammers do.

To add a program to the whitelist:

1. Open RemoteShield
2. Click SETTINGS in the bottom navigation
3. Click Whitelist
4. Click Add application and type the program name (e.g. QuickAssist.exe)
5. Click Save

RemoteShield monitors your computer continuously, but you can also run a manual scan at any time. Click SCAN in the bottom navigation to check all running programs against the threat database.

If the scan finds any remote access tools running, it will list them and give you the option to terminate them immediately.

RemoteShield comes with a 30-day free trial. Full protection is active during the trial — nothing is limited or restricted.

When the trial ends, you'll see an activation screen with a button to subscribe for $68 per year. Payment is handled securely through Stripe. Once activated, your protection continues uninterrupted.

If you reinstall RemoteShield on the same computer, your existing license is automatically recovered within 30 seconds — no need to pay again.

If you think someone has accessed your computer without your permission, take these steps immediately:

1. Hang up the phone. Don't let the caller talk you out of it.
2. Disconnect from the internet. Unplug your ethernet cable or turn off Wi-Fi. This cuts the scammer's connection.
3. Call your bank. Tell them you may have been the victim of a remote access scam. They can freeze your accounts and check for unauthorized transactions.
4. Change your passwords. Start with your email and banking passwords, from a different device (phone or another computer) if possible.
5. Report it. Contact Scamwatch at scamwatch.gov.au or call 1300 795 995.